Network Outage Information

Opticomm is committed to complying with telecommunications outage notification standards and keeping customers informed during service disruptions.

Current Network Outages

Opticomm will always list any major or significant local outages on this page. These are classified as such depending on the number of services that the outage is affecting in a given state. To see if there are any other outages affecting your area, you can look up your postcode below.

Current Major or Significant Local Outages

Loading current outages...

Other Local Outages

Enter a postcode to check for outages in your local area.

Outage Register

Below is a historical record of major and significant local outages affecting Opticomm customers.

2026

20/04/2026 – Castle Hill

#386558 • Broadband service disruption - Castle Hill

Major OutageUnplanned
Outage Start
20/04/2026 00:00 AEST
Outage End
21/04/2026 00:00 AEST
Duration
24h
Affected States
NSW
Affected Postcodes
2154
Affected Locations
Castle Hill
Service Type
FTTP
Services Affected
201
Premises Affected
438
Carrier Responsible
Not Applicable
Cause
Power interruption
Natural Event
Yes
Date First Published
20/04/2026
Date Last Rectified
20/04/2026
Additional Information

Power interruption affecting the Castle Hill exchange area. 438 premises impacted.

30/03/2026 – Bellamack

#383198 • Backhaul outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
30/03/2026 03:41 AEDST
Outage End
30/03/2026 12:20 AEDST
Duration
8h 39m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1252
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
30/03/2026
Date Last Rectified
30/03/2026
Additional Information

Backhaul outage in the Bellamack area. 3215 premises impacted.

23/03/2026 – Bellamack

#381535 • Backhaul outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
23/03/2026 10:04 AEDST
Outage End
23/03/2026 17:50 AEDST
Duration
7h 46m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1255
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
23/03/2026
Date Last Rectified
23/03/2026
Additional Information

Backhaul outage in the Bellamack area. 3215 premises impacted.

12/02/2026 – Bellamack

#371883 • Fibre network outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
12/02/2026 04:00 AEDST
Outage End
13/02/2026 18:15 AEDST
Duration
38h 15m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1310
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
12/02/2026
Date Last Rectified
13/02/2026
Additional Information

Fibre network outage in the Bellamack area. 3215 premises impacted.

06/02/2026 – Bellamack

#370244 • Network outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
06/02/2026 12:06 AEDST
Outage End
07/02/2026 20:15 AEDST
Duration
32h 9m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1316
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Other
Natural Event
No
Date First Published
06/02/2026
Date Last Rectified
07/02/2026
Additional Information

Network outage in the Bellamack area. 3215 premises impacted.

22/01/2026 – Bellamack

#366301 • Backhaul outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
22/01/2026 08:30 AEDST
Outage End
22/01/2026 17:23 AEDST
Duration
8h 53m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1328
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
22/01/2026
Date Last Rectified
22/01/2026
Additional Information

Backhaul outage in the Bellamack area. 3215 premises impacted.

15/02/2026 – Brisbane City

#343551 • Optical repeater failure - BRNE exchange

Major OutageUnplanned
Outage Start
15/02/2026 10:00 AEDST
Outage End
15/02/2026 11:45 AEDST
Duration
1h 45m
Affected States
QLD
Affected Postcodes
4000
Affected Locations
Brisbane City; Fortitude Valley
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
15/02/2026
Date Last Rectified
15/02/2026
Additional Information

Optical repeater module failure on core network segment. Replacement module installed and traffic restored.

19/02/2026 – Adelaide CBD

#343553 • Backhaul link failure - ADEL exchange

Major OutageUnplanned
Outage Start
19/02/2026 09:15 AEDST
Outage End
19/02/2026 11:30 AEDST
Duration
2h 15m
Affected States
SA
Affected Postcodes
5006
Affected Locations
Adelaide CBD; Norwood; Unley
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
19/02/2026
Date Last Rectified
19/02/2026
Additional Information

Upstream backhaul carrier experiencing routing issues. Alternative paths activated. Primary link restoration in progress.

19/02/2026 – Gold Coast

#343554 • Optical transceiver failure - GCCF exchange

Significant Local OutageUnplanned
Outage Start
19/02/2026 12:45 AEDST
Outage End
19/02/2026 14:20 AEDST
Duration
1h 35m
Affected States
QLD
Affected Postcodes
4217
Affected Locations
Gold Coast; Surfers Paradise; Main Beach
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
19/02/2026
Date Last Rectified
19/02/2026
Additional Information

Optical transceiver module failure on intercity link. Spare module installed and traffic restored.

20/02/2026 – Canberra CBD

#343556 • Fibre splice failure - CANB exchange

Significant Local OutageUnplanned
Outage Start
20/02/2026 08:30 AEDST
Outage End
20/02/2026 10:15 AEDST
Duration
1h 45m
Affected States
ACT
Affected Postcodes
2601
Affected Locations
Canberra CBD; Civic; Acton
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Damage by a third party
Natural Event
No
Date First Published
20/02/2026
Date Last Rectified
20/02/2026
Additional Information

Fibre optic splice degradation detected. Splice point cleaned and restored to full capacity.

10/02/2026 – Newcastle CBD

#343557 • Core router failure - NEWC exchange

Major OutageUnplanned
Outage Start
10/02/2026 15:30 AEDST
Outage End
10/02/2026 16:45 AEDST
Duration
1h 15m
Affected States
NSW
Affected Postcodes
2302
Affected Locations
Newcastle CBD; Merewether; Cooks Hill
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
10/02/2026
Date Last Rectified
10/02/2026
Additional Information

Core router hardware failure requiring immediate replacement. Backup router activated and service restored.

05/02/2026 – Perth CBD

#343558 • Network interface card failure - PERTH exchange

Significant Local OutageUnplanned
Outage Start
05/02/2026 11:00 AEDST
Outage End
05/02/2026 12:30 AEDST
Duration
1h 30m
Affected States
WA
Affected Postcodes
6003
Affected Locations
Perth CBD; Northbridge; Leederville
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
05/02/2026
Date Last Rectified
05/02/2026
Additional Information

Network interface card failure on edge router. Card replaced and services restored within 1.5 hours.
2025

30/11/2025 – Bellamack

#353930 • Backhaul outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
30/11/2025 23:43 AEDST
Outage End
02/12/2025 00:17 AEDST
Duration
24h 34m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1404
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
30/11/2025
Date Last Rectified
02/12/2025
Additional Information

Backhaul outage in the Bellamack area. 3215 premises impacted.

07/11/2025 – Bellamack

#347569 • Backhaul outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
07/11/2025 12:20 AEDST
Outage End
08/11/2025 16:42 AEDST
Duration
28h 22m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1422
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
07/11/2025
Date Last Rectified
08/11/2025
Additional Information

Backhaul outage in the Bellamack area. 3215 premises impacted.

01/11/2025 – Bellamack

#345578 • Network outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
01/11/2025 10:58 AEDST
Outage End
01/11/2025 15:00 AEDST
Duration
4h 2m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1427
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Other
Natural Event
No
Date First Published
01/11/2025
Date Last Rectified
01/11/2025
Additional Information

Network outage in the Bellamack area. 3215 premises impacted.

24/10/2025 – Bellamack

#343524 • Backhaul outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
24/10/2025 22:05 AEDST
Outage End
25/10/2025 23:45 AEDST
Duration
25h 40m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1425
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
24/10/2025
Date Last Rectified
25/10/2025
Additional Information

Backhaul outage in the Bellamack area. 3215 premises impacted.

31/08/2025 – Bellamack

#328144 • Backhaul outage - Bellamack, Johnston, Lyons

Major OutageUnplanned
Outage Start
31/08/2025 04:51 AEST
Outage End
01/09/2025 00:02 AEST
Duration
19h 11m
Affected States
NT
Affected Postcodes
0810, 0832
Affected Locations
Bellamack; Johnston; Lyons
Service Type
FTTP
Services Affected
1476
Premises Affected
3215
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
31/08/2025
Date Last Rectified
01/09/2025
Additional Information

Backhaul outage in the Bellamack area. 3215 premises impacted.

12/10/2025 – Brisbane CBD

#343525 • Optical cable cut - BRNE exchange area

Major OutageUnplanned
Outage Start
12/10/2025 09:15 AEDST
Outage End
12/10/2025 11:30 AEDST
Duration
2h 15m
Affected States
QLD
Affected Postcodes
4000
Affected Locations
Brisbane CBD; South Bank; West End
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Damage by a third party
Natural Event
No
Date First Published
12/10/2025
Date Last Rectified
12/10/2025
Additional Information

Underground optical cable damaged during construction work. Repairs underway with estimated completion by 11:30.

08/10/2025 – Melbourne CBD

#343526 • Equipment failure - MELB exchange

Significant Local OutageUnplanned
Outage Start
08/10/2025 18:00 AEDST
Outage End
08/10/2025 20:20 AEDST
Duration
2h 20m
Affected States
VIC
Affected Postcodes
3000
Affected Locations
Melbourne CBD; Docklands; Southbank
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
08/10/2025
Date Last Rectified
08/10/2025
Additional Information

Network equipment failure requiring replacement. Expected restoration within 2 hours of 18:00.

01/10/2025 – Perth CBD

#343527 • Backhaul carrier disruption - PERTH exchange

Major OutageUnplanned
Outage Start
01/10/2025 11:45 AEST
Outage End
01/10/2025 13:15 AEST
Duration
1h 30m
Affected States
WA
Affected Postcodes
6000
Affected Locations
Perth CBD; East Perth; North Perth
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
01/10/2025
Date Last Rectified
01/10/2025
Additional Information

Upstream carrier issue affecting backhaul services to the Perth exchange. We are coordinating with our carrier for immediate resolution.

15/09/2025 – Hobart CBD

#343528 • Router malfunction - HOBC exchange

Significant Local OutageUnplanned
Outage Start
15/09/2025 08:45 AEST
Outage End
15/09/2025 10:30 AEST
Duration
1h 45m
Affected States
TAS
Affected Postcodes
7000
Affected Locations
Hobart CBD; South Hobart
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
15/09/2025
Date Last Rectified
15/09/2025
Additional Information

Network router failure in the Hobart exchange. Equipment replaced and services restored.

22/08/2025 – Canberra CBD

#343529 • Power supply fault - CANB exchange

Major OutageUnplanned
Outage Start
22/08/2025 07:20 AEST
Outage End
22/08/2025 09:30 AEST
Duration
2h 10m
Affected States
ACT
Affected Postcodes
2601
Affected Locations
Canberra CBD; Civic
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Power interruption
Natural Event
No
Date First Published
22/08/2025
Date Last Rectified
22/08/2025
Additional Information

Power outage in the Canberra exchange building. Generator backup engaged and UPS systems active. Primary power restored.

15/07/2025 – Newcastle

#343530 • Fibre segment damage - NEWC exchange

Significant Local OutageUnplanned
Outage Start
15/07/2025 13:45 AEST
Outage End
15/07/2025 15:50 AEST
Duration
2h 5m
Affected States
NSW
Affected Postcodes
2300
Affected Locations
Newcastle; Hamilton; Waratah
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Damage by a third party
Natural Event
No
Date First Published
15/07/2025
Date Last Rectified
15/07/2025
Additional Information

Underground fibre damaged by excavation work. Splicing completed and services restored.

02/05/2025 – Gold Coast

#343531 • Upstream carrier link failure - GCCF exchange

Major OutageUnplanned
Outage Start
02/05/2025 19:30 AEST
Outage End
02/05/2025 21:00 AEST
Duration
1h 30m
Affected States
QLD
Affected Postcodes
4217
Affected Locations
Gold Coast; Surfers Paradise; Southport
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
02/05/2025
Date Last Rectified
02/05/2025
Additional Information

Upstream ISP carrier link failure. Alternative route activated. Primary link repaired and restored.

18/04/2025 – Adelaide CBD

#343532 • Network card failure - ADEL exchange

Significant Local OutageUnplanned
Outage Start
18/04/2025 10:30 AEST
Outage End
18/04/2025 12:45 AEST
Duration
2h 15m
Affected States
SA
Affected Postcodes
5000
Affected Locations
Adelaide CBD; North Adelaide
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
18/04/2025
Date Last Rectified
18/04/2025
Additional Information

Network interface card failure in core switch. Card replaced and traffic restored.

10/03/2025 – Melbourne CBD

#343535 • Planned maintenance - MELB exchange

Major OutagePlanned
Outage Start
10/03/2025 02:00 AEDST
Outage End
10/03/2025 04:00 AEDST
Duration
2h
Affected States
VIC
Affected Postcodes
3050
Affected Locations
Melbourne CBD; Carlton; Fitzroy
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Other
Natural Event
No
Date First Published
10/03/2025
Date Last Rectified
10/03/2025
Additional Information

Scheduled maintenance on core routing equipment. Services restored following completion of maintenance window.

25/02/2025 – Sydney CBD

#343536 • Cable route congestion - SYDC exchange

Significant Local OutageUnplanned
Outage Start
25/02/2025 16:20 AEDST
Outage End
25/02/2025 18:10 AEDST
Duration
1h 50m
Affected States
NSW
Affected Postcodes
2000
Affected Locations
Sydney CBD; Barangaroo; Darling Harbour
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Damage by a third party
Natural Event
No
Date First Published
25/02/2025
Date Last Rectified
25/02/2025
Additional Information

Multiple fibre routes damaged during construction. Alternative paths provisioned.
2024

28/12/2024 – Brisbane CBD

#343537 • Router configuration error - BRNE exchange

Major OutageUnplanned
Outage Start
28/12/2024 14:15 AEDST
Outage End
28/12/2024 15:45 AEDST
Duration
1h 30m
Affected States
QLD
Affected Postcodes
4001
Affected Locations
Brisbane CBD; Fortitude Valley; South Bank
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
28/12/2024
Date Last Rectified
28/12/2024
Additional Information

Incorrect configuration pushed to core router during maintenance. Configuration rolled back and services restored.

15/11/2024 – Perth CBD

#343538 • Optical amplifier failure - PERTH exchange

Significant Local OutageUnplanned
Outage Start
15/11/2024 09:30 AEDST
Outage End
15/11/2024 11:15 AEDST
Duration
1h 45m
Affected States
WA
Affected Postcodes
6008
Affected Locations
Perth CBD; Subiaco; Nedlands
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
15/11/2024
Date Last Rectified
15/11/2024
Additional Information

EDFA amplifier failure on long-haul fibre. Component replaced and signal restored.

08/10/2024 – Melbourne CBD

#343539 • Planned system upgrade - MELB exchange

Significant Local OutagePlanned
Outage Start
08/10/2024 01:00 AEDST
Outage End
08/10/2024 03:30 AEDST
Duration
2h 30m
Affected States
VIC
Affected Postcodes
3004
Affected Locations
Melbourne CBD; Southbank; St Kilda Road
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Other
Natural Event
No
Date First Published
08/10/2024
Date Last Rectified
08/10/2024
Additional Information

Scheduled upgrade of switching fabric in the Melbourne exchange. Services restored following successful completion.

22/09/2024 – Sydney CBD

#343540 • Power surge damage - SYDC exchange

Major OutageUnplanned
Outage Start
22/09/2024 11:00 AEST
Outage End
22/09/2024 13:20 AEST
Duration
2h 20m
Affected States
NSW
Affected Postcodes
2015
Affected Locations
Sydney CBD; Paddington; Inner West
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Power interruption
Natural Event
Yes
Date First Published
22/09/2024
Date Last Rectified
22/09/2024
Additional Information

Electrical surge from thunderstorm damaged network interfaces. Equipment repaired and services restored.

05/08/2024 – Adelaide CBD

#343541 • BGP route hijack incident - ADEL exchange

Significant Local OutageUnplanned
Outage Start
05/08/2024 16:45 AEST
Outage End
05/08/2024 17:30 AEST
Duration
45m
Affected States
SA
Affected Postcodes
5061
Affected Locations
Adelaide CBD; Rundle Mall; Parklands
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Other
Natural Event
No
Date First Published
05/08/2024
Date Last Rectified
05/08/2024
Additional Information

Upstream BGP hijack incident affecting routing. Routes corrected and traffic restored to normal paths.

12/07/2024 – Gold Coast

#343542 • Fibre cut - GCCF exchange

Major OutageUnplanned
Outage Start
12/07/2024 08:30 AEST
Outage End
12/07/2024 10:45 AEST
Duration
2h 15m
Affected States
QLD
Affected Postcodes
4218
Affected Locations
Gold Coast; Broadbeach; Southport
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Damage by a third party
Natural Event
No
Date First Published
12/07/2024
Date Last Rectified
12/07/2024
Additional Information

Fibre damaged by anchor dropped from marine vessel in Broadwater. Fibre restored and tested.

28/05/2024 – Hobart CBD

#343543 • Memory exhaustion - HOBC exchange

Significant Local OutageUnplanned
Outage Start
28/05/2024 19:20 AEST
Outage End
28/05/2024 20:15 AEST
Duration
55m
Affected States
TAS
Affected Postcodes
7004
Affected Locations
Hobart CBD; New Town; Sandy Bay
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
28/05/2024
Date Last Rectified
28/05/2024
Additional Information

Core router memory exhaustion due to BGP table growth. Router restarted and stabilized.

10/04/2024 – Canberra CBD

#343544 • DWDM laser failure - CANB exchange

Major OutageUnplanned
Outage Start
10/04/2024 12:00 AEST
Outage End
10/04/2024 14:30 AEST
Duration
2h 30m
Affected States
ACT
Affected Postcodes
2606
Affected Locations
Canberra CBD; Weston Creek; Woden
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Equipment or system fault or failure
Natural Event
No
Date First Published
10/04/2024
Date Last Rectified
10/04/2024
Additional Information

DWDM transmitter laser failure. Spare transceiver installed and services restored on backup wavelength.

15/03/2024 – Newcastle

#343545 • Planned MPLS maintenance - NEWC exchange

Significant Local OutagePlanned
Outage Start
15/03/2024 03:00 AEDST
Outage End
15/03/2024 05:00 AEDST
Duration
2h
Affected States
NSW
Affected Postcodes
2301
Affected Locations
Newcastle; Maitland; Lake Macquarie
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Other
Natural Event
No
Date First Published
15/03/2024
Date Last Rectified
15/03/2024
Additional Information

Scheduled MPLS configuration update across Newcastle exchange. Services restored following maintenance completion.

29/02/2024 – Perth

#343546 • Submarine cable cut - PERTH exchange

Significant Local OutageUnplanned
Outage Start
29/02/2024 06:15 AEDST
Outage End
29/02/2024 09:30 AEDST
Duration
3h 15m
Affected States
WA
Affected Postcodes
6160
Affected Locations
Perth; Fremantle; Rockingham
Service Type
FTTP
Services Affected
—
Premises Affected
—
Carrier Responsible
Not Applicable
Cause
Damage by a third party
Natural Event
No
Date First Published
29/02/2024
Date Last Rectified
29/02/2024
Additional Information

Submarine cable damage caused by ship anchor. International traffic rerouted. Repair ship dispatched.
Download register as CSV

Outage Management at Opticomm

Opticomm, as a telecommunications service provider, is committed to complying with the Telecommunications (Customer Communications for Outages) Industry Standard Variation 2025 (No.1) (the Standard), effective from 30 June 2025.

To learn more about how Opticomm manages outages, please refer to the Opticomm Outage Notification Process.

If you are experiencing difficulties, please check our Network Status page for up-to-date information on current disruptions or planned maintenance in your area.

For more information on the Telecommunications (Customer Communications for Outages) Industry Standard 2024, please visit the Australian Communications and Media Authority (ACMA) website or the Federal Register of Legislation.

If you have concerns or wish to dispute an issue, you can contact the Telecommunications Industry Ombudsman (TIO) via the TIO website.

Our Commitments During Outages

Timely Notifications

We'll notify affected customers in line with the timeline required under the Standard, and provide details on the outage, including the cause, impacted services, and estimated restoration time.

Regular Updates

We'll keep customers informed throughout the outage, including any significant, material changes.

Restoration Notices

Once services are restored, affected customers will be promptly notified.