Contact Information & Support

As Opticomm is a wholesale provider, we're here to assist with network infrastructure and specific enquiries.

Welcome to Opticomm

As Opticomm is a wholesale provider, we don't directly provide internet or phone services. We're restricted by law from providing direct assistance to end-users for internet or phone faults and issues. In any circumstances where you are facing internet-related issues, or issues relating to your service provider's invoice, please contact your internet service provider directly.

Contact your Service Provider for...

  • Setting up new connections at your property
  • Choosing internet and phone services
  • Booking of new installation appointments, or rebooking missed appointments
  • Fixing problems with your phone or internet (e.g. Slow connections, dropouts)
  • Updates on network outages
  • Lost, missing or damaged Opticomm equipment (e.g. ONT/NTD)

Contact the Opticomm Information Desk for...

  • Enquiring about a new fibre build request for subdivided buildings or granny flats only
  • Reporting conduct of an Opticomm technician or contractor
  • Reporting damage to Opticomm Network infrastructure, such as damaged or missing telecommunication pits/lids, damage to FDH cabinets, and cuts to fibre/cables

Report a TV fault

To report a fault with your television reception, please complete our 'Report a TV fault' form below. A member of our team will then get in touch within 2 business days.

Resources and guides

View our connection and installation guides for developers and builders.

FAQs

Need help? Browse our frequently asked questions.

What's Opticomm's role versus my internet provider?

Opticomm is a wholesale access network provider. We build, own, and manage the fibre network that connects from your home to the internet backbone via your preferred service provider. Learn more about the role of Opticomm and our service providers below:

Role of Opticomm

Opticomm is a wholesale network operator of the 'access' part of the network. Opticomm delivers your service and acts as one link in the chain of network providers that your service provider utilises to deliver an internet or telephone service.

Role of your service provider

Your contract for internet or telephone services is with your service provider and your service provider is responsible for the end-to-end delivery and support of your service. Service providers are responsible for placing service calls and following up any wholesalers they use to deliver your service.

Browse other useful information

Network capacity and your service

Opticomm's network has more than sufficient capacity to provide the high speeds required by today's bandwidth-hungry internet users. The Opticomm network easily delivers the bandwidth that each of our service providers have purchased from us.

Please note: Opticomm offers many product options to our service providers. Your experience, including speeds depends on the plans purchased and design decisions made by the service provider such as traffic class allocations, end-user equipment, quality of the home wiring, among other factors. Please contact your internet service provider for further information or if you are experiencing problems.

Lodging a service call for internet or phone faults

Opticomm is a wholesale access provider and is restricted by law from providing direct assistance to end-users for internet or telephone faults and problems. Please contact your service provider directly to lodge any issues.

If your service provider tells you to contact Opticomm, please inform the customer service representative that they need to lodge the fault with Opticomm on your behalf if they deem the issue relates to Opticomm's part of the network.

Reporting Free-to-air TV faults

To report a fault with your Free-to-air TV reception, please complete our Report a TV fault form. A member of our team will then get in touch within 2 business days.

Dial before you dig

Before you dig or conduct any excavation work on your property, please contact Dial Before You Dig to locate underground utilities and prevent damage to our network infrastructure.