Frequently Asked Questions

Opticomm has a wide range of service providers on its network and the list is expanding all the time.

View service providers

Any internet or telephone service faults, issues or incidents should always be referred to your service provider. If they deem it could be an issue within the Opticomm portion of the network, the service provider will contact the Opticomm network operation centre for a resolution. Under the Privacy Act, end-users are not able to call Opticomm directly as your service agreement is with your service provider, not Opticomm.

View providers

Yes. Please ask your service provider who will arrange this with Opticomm. You may need some additional cabling to support a second internet or telephone service.

Opticomm's network has more than sufficient capacity to provide superfast internet speeds. The Opticomm network easily delivers the bandwidth that each of our service providers have purchased from us.

However, please note that Opticomm offers different product quality options to our service providers. It is up to the service providers to ensure they purchase the correct product options to ensure they have sufficient bandwidth to adequately service their end users' requirements. The design decisions of the service provider, along with the service provider's traffic class allocations, the end user equipment, quality of the home wiring and the speed of the servers providing the internet content, will largely determine the speed the end-user can achieve.

Please contact your service provider for further information or if you are experiencing problems. View service providers

You will need to contact your builder to rectify the deficiencies as it is a legal requirement for builders to make all new premises 'fibre-ready'. If you are not the first owner of the property, you will need to have a ACMA licensed cabling contractor to prepare your premises for an Opticomm connection.

The cost of connection varies between estates. The price has been determined by negotiations between your property developer and Opticomm. Please check your address on our website or contact customer service for a quotation of the connection fee for your premises.

No. There are no on-going fees from Opticomm. For free-to-air TV faults, Opticomm reserve the right to charge maintenance fees after the 2-year warranty period has expired.

There is a warranty period for the free-to-air TV service only. This is 2 years from the date Opticomm completed the Network Termination Device installation.

Ongoing maintenance of the Opticomm infrastructure for your internet or phone services is included within your retail service fee.

No. Not every Opticomm site has free-to-air TV on the network. Please refer to your developer's sales office for more information.

If free-to-air TV is available on the Opticomm network, there is no need to install an external antenna.

The TV cabling within your premises should be RG6 quad-shield coaxial cable terminated with compression F-type connectors.

This will be an internal cabling issue so you need to report this to your builder or TV electrician.

Opticomm has a self checklist available to residents, which can be found by phoning the free-to-air TV service centre.

A common fault is that the active RF splitter that's supplied by your builder has the gain turned up too high. If you can locate this splitter and turn the gain dial down, this may resolve the issue.

If you require help with this process, please telephone the free-to-air TV service centre. Contact service centre

Fetch TV is available from a number of the service providers or via a number of electronic retailers.

Yes. Tenants will need to liaise with the property owner, builder or property manager to complete the customer acceptance form and provide permission to complete the connection. Once the connection is approved, tenants can order an internet, phone or Pay TV service from any of the listed service providers.

Any service issues should be referred to your service provider. In the case of a free-to-air TV issue, please contact the customer service centre. As there is a wide range of termination equipment installed, there are too many options to list in this FAQ. However, your service provider should be able to provide information about the lights on the Opticomm equipment. Contact service centre

It is highly recommended to keep the Opticomm equipment powered up at all times. You should only power cycle the Opticomm equipment under instructions from your service provider, an Opticomm technician or network operator.

The Customer Service Guarantee (CSG) is part of the Federal Telecommunications Act and guarantees installation and times to repair a standard telephone service. Opticomm complies with the CSG for telephone services delivered via the UNI-V port. However, it doesn't apply to over-the-internet telephone services, or to the internet service itself.

Please ask your local land sales office when Opticomm will be conducting a residents information night in your area. If the sales office staff need to arrange for an information night, please contact your local Opticomm account manager.

Opticomm designs, builds and operates wholesale access networks in new estates as per the Federal Telecommunications Act, where a developer has chosen Opticomm to build the telecommunications network. Opticomm operates the network on a wholesale only, open-access business model where service providers are given open and equitable access to supply services to the premises within this community. Not all service providers are available in every estate.

It is the choice of the service provider to seek access to Opticomm's network, not Opticomm's decision or action to block their access.

The termination equipment in any telecommunications carrier's network is called a Network Termination Device or NTD. In the case of Fibre to the Premises (FTTP) networks, the NTD is called an Optical Network Terminal (ONT). This device terminates the fibre network and presents copper interfaces to the premises for the connection of telephone, internet and Pay TV devices such as telephone handsets, home router or gateways and set top boxes.

The ONT remains in-network', meaning it remains under the control of Opticomm and is part of an active telecommunications network.

Opticomm builds networks that are fully compliant with the Federal Telecommunications Act as amended following the introduction of the government's policy for Telecommunications in New Developments (TIND).

The Preparation & installation guide can be downloaded from the resources section of this website.

Contact a customer service representative and they will advise you on the process.

Report any damage to the Opticomm network infrastructure to our staff via the website.

Please note that interference or interruption of an active telecommunications service is a breach of the Federal Telecommunications Act and a conviction can include penalties of up to two years in prison. Contact customer service

Contact our customer service team or Opticomm project manager for advice on damage or the location of the starter pipe.

Opticomm will always be responsible for the pit and pipe design for all new stages. The only time when design approval is required is when Opticomm has been asked to take over existing pit and pipe infrastructure as part of a handover from another provider.

Opticomm is responsible for the pit and pipe design, irrespective of who does the construction.

Yes, Opticomm can provide developers guaranteed delivery times as long as input of civil designs are supplied to Opticomm with enough lead time to complete the design and construction. Please refer to the project manager for specific lead times.

Opticomm builds networks that are fully compliant with the Federal Telecommunications Act as amended following the introduction of the government's policy for Telecommunications in New Developments (TIND).